Policies & Frequently Asked Questions

SALES POLICY - U.S. SALES ONLY
  • We ship only to the continental United States, Alaska, Hawaii and Puerto Rico.
PAYMENT METHODS
  • Order must be placed by credit card. We accept Visa, MasterCard and American Express and Discover Credit Cards.
  • All pages where you provide personal information use Secure Server Software encryption technology. Ordering is safe and secure.
  • Checks, money orders, currency or stamps are not accepted.
  • Orders are placed via the Internet.
SALES TAX
  • We are required to apply sales tax to any purchase by a New York Resident.
  • Sales tax will apply to your purchase at the rate in effect at the shipping address.
  • Taxes will be automatically calculated at the time of checkout.
SHIPPING POLICIES
  • All orders are shipped via UPS Ground unless an express shipping option is chosen.
  • Orders will arrive in 10 to 15 business days unless otherwise notified.
  • Additional fees may be required for shipments to Alaska, Hawaii and Puerto Rico.
  • Shipping and Handling charges will be automatically added to your order as determined by weight and distance from our shipping facility located in Buffalo, New York.
ABOUT YOUR ORDER
  • Orders received after 11 am (Eastern Standard Time) are normally processed and shipped the next day.
  • When you place an order with us, we will e-mail you a confirmation notice.
  • Please note that your credit card charge will be listed as "CityMade, Inc."
  • If you still have a question about your order, please feel free to e-mail us. We will respond within two business days.
  • Please allow at least three business days for order processing.
RETURNS
  • You can return unopened or unused merchandise within 30 days of the date on which they were shipped.
  • Used items will not be credited.
  • Items received undamaged must be returned in a re-sellable condition.
  • Customers must pay the shipping on returns.
  • Return the product to the address stated on the packing list enclosed with the shipment. Also, include your name, return address and order number as it appeared on the packing list.
PRIVACY Please Be Advised:
  • Orders received after 11 am (Eastern Standard Time) are normally processed and shipped the next day.